OFORK support – so you can sleep peacefully at night

Kim AI itself and all included functions are free of charge, and there are no license fees at all.
However, due to the high development costs, we expect our customers to maintain a current service contract under the following conditions.
This ensures that you continue to receive the full familiar service and support for OFORK and Kim AI.

Support S

$ 3,500.00 / yearly
  • Kim AI setup
    one-time 1200.00 $
    optional
  • Number of agents
    unlimited
  • Remote updates
  • Service requests
    10
  • Support hours
    Mon-Fri
    10:00-15:00 CET
    excluding public holidays
  • Max. response time critical impact
    8 hours
  • Max. response time medium impact
    2 days
  • Max. response time low impact
    4 days
  • OFORK service portal
  • Email
  • Phone support
  • TeamViewer support
  • Max. number of simultaneously installed add-ons
    2
Register and request a quote

Support M

$ 5,000.00 / yearly
  • Kim AI setup
    one-time 1200.00 $
    optional
  • Number of agents
    unlimited
  • Remote updates
  • Service requests
    50
  • Support hours
    Mon-Fri
    09:00-17:00 CET
    excluding public holidays
  • Max. response time critical impact
    4 hours
  • Max. response time medium impact
    1 day
  • Max. response time low impact
    2 days
  • OFORK service portal
  • Email
  • Phone support
  • TeamViewer support
  • Max. number of simultaneously installed add-ons
    4
Register and request a quote

Support L

&$ 7,000.00 / yearly
  • Kim AI setup
    one-time 1200.00 $
    optional
  • Number of agents
    unlimited
  • Remote updates
  • Service requests
    unlimited
  • Support hours
    Mon-Fri
    08:00-20:00 CET
    excluding public holidays
  • Max. response time critical impact
    2 hours
  • Max. response time medium impact
    4 hours
  • Max. response time low impact
    1 day
  • OFORK service portal
  • Email
  • Phone support
  • TeamViewer support
  • Max. number of simultaneously installed add-ons
    6
Register and request a quote

Support XL

$ 14,000.00 / yearly
  • Kim AI setup
    one-time 1200.00 $
    optional
  • Number of agents
    unlimited
  • Remote updates
  • Service requests
    unlimited
  • Support hours
    24/7/365


  • Max. response time critical impact
    0.5 hours
  • Max. response time medium impact
    3 hours
  • Max. response time low impact
    1 day
  • OFORK service portal
  • Email
  • Phone support
  • TeamViewer support
  • Max. number of simultaneously installed add-ons
    unlimited
Register and request a quote


Note: If you would like to operate your own GPU server, you need at least a "Support L" service contract and the one-time setup fee is 2,500.00 €