Feature Overview

Features of Kim

From new AI capabilities for processes to productive tools for everyday OFORK work: here you can see how Kim supports support teams, service processes and customer communication in practice.

New AI Features Ticket Handling Knowledge and Search Language and Translation Customer Communication

New AI Features

These areas show the direction in which Kim is evolving: deeper into real workflows, closer to processes and with growing support in day-to-day operations.

Agentic AI

Kim is evolving beyond classic chat support and is becoming more deeply integrated into real service workflows.

Process Autopilot

New AI capabilities support structured workflows, process steps and a more process-oriented use of OFORK.

AI in Real Workflows

The focus is on practical support in live operations: directly in the ticket, directly in service, directly in the work process.

What This Development Means

Kim is intended not only to provide answers, but to accompany teams in OFORK through more and more practical steps. That is exactly the difference between a pure chat function and an AI that supports real service processes.

A Foundation for Growth

The new features create the basis for further process-oriented enhancements and make Kim a stronger tool for operational OFORK use in the long run.

Features

Step 1
01

Ticket Qualification

- Automatic queue assignment
- Automatic priority assignment
- Individually configurable filters in the admin area
Step 3
03

Mode: General

- Core function of our model
- Answers questions of all kinds

 

Step 4
04

Mode: Spelling

- Kim corrects your texts in de/en/fr/it
- One-click correction of dictated texts
Step 5
05

Ticket Search

- Ticket search by individual words or full sentences
- Search through readable attachments
Step 6
06

Article Translation

- Translation of the current article in ticket zoom with one click
- Translation into de/en/fr/it available

 

Step 7
07

Translation of Entire Tickets

- Ticket translation by entering a ticket number
- Translation into de/en/fr/it
Step 8
08

Insert Function

- One-click transfer of Kim responses into the OFORK text field
- Available in all Kim modes
You can, for example, dictate a text, have the spelling checked with one click and then automatically transfer it into the text field in OFORK
Step 9
09

Chatbot for Your Customers

- Kim answers your customers’ questions
- Ticket creation directly from the chatbot if desired
- Individual training with your own questions and answers

 

Step 10
10

Voice Dictation

- Dictate texts into Kim with one click
- Then check the spelling again with one click
- Transfer the text directly into a text field in OFORK

See it live instead of just reading about it

In a live demonstration, we show how the new Kim features work together with the existing productive tools – directly in OFORK and directly in day-to-day service operations.

Request a Demo Watch YouTube Video