DENews about Kim
Kim is continuously being developed further. On this page, you will find current priorities, planned new features and previews of upcoming enhancements for OFORK.
What We Are Currently Developing Further
Many ideas come directly from practical use. You are also welcome to share your wishes and requirements with us so that Kim stays as close as possible to real business processes.
Automatic Response Generation for New Tickets
Kim is intended to respond automatically to newly created tickets while directly addressing the specific issue involved.
Planned from early 2026AI-Supported Response Generation for Customer Replies
With one click, Kim should formulate a suitable, logically structured reply based on the specific request.
Planned from early 2026AI-Supported Document Search
Documents should become intelligently searchable without the contents ever leaving your own server.
Planned from early 2026AI-Supported Business Processes
Kim is intended to help create process templates, guide agents during execution and, in the future, also support more advanced automation.
Planned from mid-2026
Your Ideas Are Welcome
Many practical improvements come from real requirements in daily use. If you have wishes, ideas or use cases for Kim, we would be happy to hear from you.
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